Privacy Policy

 

Privacy Policy – JMO Property & Maintenance

JMO Property & Maintenance (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use and store personal data when you visit our website, contact us, or use our services.

1. Who we are

Business name: JMO Property & Maintenance
Service area: Plymouth and surrounding areas
Email: info@jmopropertymaintenance.co.uk
Website: jmopropertymaintenance.co.uk

2. What personal data we collect

We may collect and process the following information:

  • Name

  • Email address

  • Phone number

  • Property address / site address (where relevant to a quote or works)

  • Information included in your enquiry message

  • Any information you provide by email, phone, or through our contact form

3. How we collect your data

We collect your data when you:

  • Submit an enquiry through our website contact form

  • Email or call us directly

  • Request a quotation

  • Instruct us to carry out works

  • Communicate with us in relation to a job, invoice, or follow-up

4. Why we collect your data (purpose)

We use your personal data to:

  • Respond to enquiries and provide quotations

  • Arrange site visits and carry out requested works

  • Provide customer support and job updates

  • Issue invoices and manage payments

  • Maintain basic job records for operational and legal purposes

  • Improve our services and website experience

5. Lawful basis for processing (GDPR)

We process personal data under the following lawful bases:

  • Legitimate interests: responding to enquiries, managing client relationships, providing services

  • Contractual necessity: fulfilling works once instructed/accepted

  • Legal obligation: where record keeping is required (e.g. accounting and tax)

6. How we store and protect your data

We take reasonable steps to keep personal data secure. Data may be stored in:

  • Our business email account (Google Workspace / Gmail)

  • Our job records and documentation systems

  • Invoices and accounting records

We do not sell your personal information.

7. Who we share data with

We may share limited information only where necessary, for example:

  • With specialist contractors/subcontractors where certified works are required

  • With our accountant (for accounting and tax purposes)

We will only share the minimum information required to complete the work.

8. How long we keep your data

We keep information only for as long as needed, including:

  • Enquiry records for follow-up and customer service

  • Job records and invoices for accounting/legal requirements
    Once no longer required, data will be deleted or securely disposed of where practical.

9. Your rights

Under UK GDPR, you have the right to:

  • Request access to the data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to processing in certain circumstances

To request this, contact: info@jmopropertymaintenance.co.uk

10. Cookies

Our website may use cookies to ensure it works properly and to support website analytics/traffic monitoring.
You can control cookie preferences in your browser settings.

11. Contact

If you have any questions about this Privacy Policy, please contact:
info@jmopropertymaintenance.co.uk